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Empty Cup Coffee Roastery

4.3(512) See reviews on Google ✓ Verified moderate
Specialty CoffeePet-Friendly CafesBrunch & All-Day Dining CafesAesthetic & Instagrammable CafesDessert & Bakery CafesStudy & Laptop-Friendly Cafes
73
composite score
Empty Cup Coffee Roastery
Price
moderate
Services
Specialty Coffee, Pet-Friendly Cafes, Brunch & All-Day Dining Cafes
Reviews
512

What recent reviews say

Most regulars praise the coffee beans and latte art, especially barista Eugene's skill, along with spacious seating and strong WiFi that make it a genuine work spot. Food quality is solid, from healthy steamed breakfast to fresh seafood dishes.

Service wavers significantly, though. Recent visits note dirty restrooms, staff ignoring orders for 15+ minutes, and workers focused on their phones rather than customers. Delivery orders have arrived with odd plastic-like tastes. Early visits felt memorable; lately, the attention to detail has slipped.

Recent shift: Service standards appear to have declined over the past 3 months. Earlier reviews (6-9 months ago) consistently noted friendly service and attention to detail; recent 1-2 star reviews cite dirty restrooms, slow staff response (15+ min waits), and workers on phones rather than serving customers. One delivery order (3 days ago) noted plastic-like taste, suggesting possible quality control slip in fulfillment.

Praised for
  • specialty coffee quality and latte art
  • spacious, comfortable workspace
  • friendly staff (Eugene, Alicia)
  • fresh food with variety
  • good WiFi for remote work
Watch-outs
  • dirty restroom conditions
  • inconsistent service delays
  • inattentive or distracted staff
  • delivery packaging or taste issues
  • noisy environment from staff chatter
good-coffeefriendly-staffgreat-wificozy-ambiancegood-for-groupsnoisyclean-restroomslow-service
Best for: remote workers and coffee enthusiasts who value specialty beans and latte art over faultless service.
Think twice if: restroom cleanliness is a priority or you need reliable table service; recent visits report dirty facilities and slow staff response.

Strengths

  • named specialty barista (Eugene) with latte art skill
  • single-origin coffee beans on display and available for filter coffee
  • fast WiFi and spacious layout built for long stays
  • fresh, varied food menu including steamed healthy options

Worth knowing

  • Barista Eugene known for latte art skill and helping customers with milk frothing technique
  • Alicia noted for good service
  • Single-origin coffee beans from various roasters displayed and available for filter coffee
  • Menu includes grilled chicken salad, steamed breakfast options, aglio aglio (RM25), fresh seafood dishes, and iced drinks like Yuzu Mint
  • WiFi rated as fast and suitable for extended working sessions

What reviews say by service

Specialty Coffee
Specialty espresso and filter coffee with high-quality single-origin beans; latte art a strong point with Eugene's skill specifically praised.
Study & Laptop-Friendly Cafes
Spacious layout and fast WiFi make it popular for 2+ hour work sessions, though recent staff inattention can break the focus.
Brunch & All-Day Dining Cafes
Food variety praised (steamed breakfast, seafood, salads) with fresh ingredients, but delivery orders sometimes arrive with packaging taste issues.
Pet-Friendly Cafes
No review mentions; category cannot be assessed.
Aesthetic & Instagrammable Cafes
Latte art and single-origin bean displays appeal visually; one review noted it as 'lovely cafe with ambience.'
Dessert & Bakery Cafes
No specific dessert or bakery items mentioned in reviews; category cannot be assessed.

How it compares

  • Rated 4.3 against a 4.34 average across the 100 specialty coffee businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

How we scored this

Methodology
Star rating 53
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Common questions

Is there WiFi, and can I work here for a few hours?
Yes. Reviews confirm fast WiFi and spacious seating that draws groups and remote workers. Staff ask that customers order food or drink if staying long.
Who makes the best latte art, and what coffee beans do they use?
Barista Eugene is noted for latte art skill and helps customers with milk frothing. The cafe displays and serves filter coffees from single-origin beans by various roasters.
What should I order for a healthy brunch?
Steamed breakfast items are mentioned as a healthier option (e.g., steamed hotdog, steamed sides). The grilled chicken salad and fresh seafood dishes also appear on recent orders.

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Last updated 2026-07-04