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ZUS Coffee - IOI Mall Puchong

4.2(277) See reviews on Google ✓ Verified
Specialty CoffeeBrunch & All-Day Dining CafesStudy & Laptop-Friendly Cafes
77
composite score
ZUS Coffee - IOI Mall Puchong
Services
Specialty Coffee, Brunch & All-Day Dining Cafes, Study & Laptop-Friendly Cafes
Reviews
277

What recent reviews say

Most visits yield fast, welcoming service and drinks that hit the mark, especially their matcha lattes. Staff like Min, Haz, Wani, Izzati, Daniel, and Shazwani stand out for genuine helpfulness and product knowledge. One recent order had weak matcha and was paired with dismissive service, suggesting consistency gaps at peak stress.

The outlet sits cleanly in IOI Mall with a pleasant vibe that keeps regulars returning for their specialty coffee or as a study spot. Prices stay reasonable, and their app gets explained well by staff, making ordering straightforward for repeat visits.

Praised for
  • friendly and attentive staff named repeatedly
  • fast service even during busy hours
  • consistent, high-quality coffee and matcha
  • clean, comfortable space suitable for lingering
  • reasonable prices
Watch-outs
  • inconsistent matcha preparation (watery, weak taste)
  • occasional staff rudeness
friendly-staffgood-coffeecozy-ambianceclean-restroomgreat-value
Best for: Coffee lovers and matcha enthusiasts seeking reliable specialty drinks and a welcoming, clean cafe space to relax or work.
Think twice if: Matcha quality can vary; if that's your order, you may want to request standard matcha strength and check the drink before leaving.

Strengths

  • named staff with consistent positive reputation
  • fast and attentive service during busy times
  • signature matcha lattes praised for smooth, balanced flavor

Worth knowing

  • Staff named in praise: Min, Haz, Wani, Izzati, Daniel, Shazwani (consistent high service from these team members)
  • Matcha Latte signature drink praised for consistency in flavor (smooth, rich, not too sweet)
  • App-based ordering system explained by staff
  • Complimentary gifts available with orders (toy promotion mentioned)
  • Matcha latte preparation inconsistency noted in one complaint (weak matcha powder)

What reviews say by service

Specialty Coffee
Specialty drinks like matcha and signature lattes earn consistent praise for flavor, though matcha strength varies between orders.
Brunch & All-Day Dining Cafes
Clean, comfortable outlet with pleasant atmosphere suitable for lingering and casual dining.
Study & Laptop-Friendly Cafes
Described as a place to hang out and relax, with fast service and reliable seating, though no dedicated quiet zones mentioned.

How it compares

  • Rated 4.2 against a 4.34 average across the 100 specialty coffee businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

How we scored this

Methodology
Star rating 47
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Common questions

Do you do delivery and pickup?
Yes. Their website lists both delivery and pickup services available across Malaysia.
Which drinks are most reliable here?
Matcha Lattes are frequently singled out for consistent smooth, rich flavor and not overly sweet taste. Spanish and Vietnamese lattes also earn consistent praise.
How long will I wait?
Fast service is noted even during busy times; one reviewer at 10:30am encountered slow or dismissive service, but this appears rare.

Similar cafes nearby

HWC Coffee - IOI Mall Puchong
83

HWC Coffee - IOI Mall Puchong

4.7(132)✓ VerifiedPublishes prices

Most customers rave about perfectly balanced specialty coffee and notably warm staff, especially baristas Fatihah, Aida, Syamimi, and Mimi, who build repeat loyalty. A small number report disappointing batches and frustration over post-9:30 PM bin access despite the advertised 10 PM close, suggesting occasional inconsistency in execution or policy clarity. HWC Coffee at IOI Mall delivers what the specialty-coffee and aesthetic crowd expect: a relaxing space with HALAL-certified, Specialty Coffee Association-endorsed beans, and individual baristas who remember regulars. Brown sugar latte and iced lattes are standout orders. Price sits comfortably mid-range for the outlet experience and quality.

Specialty CoffeeBrunch & All-Day Dining CafesAesthetic & Instagrammable Cafes
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NANYANG CAFE 南洋冰室 IOI Mall Puchong Branch
59

NANYANG CAFE 南洋冰室 IOI Mall Puchong Branch

3.7(160)✓ Verified

Food quality divides: char siew, milk tea, and pineapple buns earn consistent praise, but soups often arrive bland and noodles overcooked. The core problem is service. Some staff shine with warmth and politeness; others ignore customers or show resentment. Wait times regularly stretch past an hour, delivery packing leaves oil all over cars, and hygiene lapses (oily seats, dirty utensils) suggest inconsistent standards. A ten-person meal costs around RM100.

Specialty Coffee
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Kenny Rogers Roasters • IOI Mall Puchong
54

Kenny Rogers Roasters • IOI Mall Puchong

3.2(206)

When service clicks here, it clicks fast: meals land in under two minutes, chicken stays juicy, and staff treat families well. But the branch fights with its own momentum. Wait times stretch past an hour, Sunday staffing collapses to two people, and portions shrink unpredictably. Worn plates and chairs underscore a place that feels starved of investment while customers pay full price. The real friction points are operational. One regular lost it when asked to pay RM6.90 for tea with no hot water refills-a policy that stings compared to competitors. Delivery mix-ups happen. When the branch runs lean, it leans into frustration. Still, the food itself earns consistent praise, and off-peak visits land better service.

Specialty Coffee
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Last updated 2026-07-04