Limited review evidence shows a budget-friendly spot in the mall food court with decent coffee and space to rest, but recent visitors report flat, watery drinks and staff who ignore customers at the counter.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Quality and service have declined since earlier years; once praised for value, now complaint-heavy on drink execution and staff attitude
Every recent review rates this place five stars. Reviewers return for the mochi, tarts (especially the 18 Layers Croissant Tart), and creative flavors like Dubai Chewy Mochi. Staff member Ms Shaa is singled out for helpfulness.
Most customers rave about perfectly balanced specialty coffee and notably warm staff, especially baristas Fatihah, Aida, Syamimi, and Mimi, who build repeat loyalty. A small number report disappointing batches and frustration over post-9:30 PM bin access despite the advertised 10 PM close, suggesting occasional inconsistency in execution or policy clarity. HWC Coffee at IOI Mall delivers what the specialty-coffee and aesthetic crowd expect: a relaxing space with HALAL-certified, Specialty Coffee Association-endorsed beans, and individual baristas who remember regulars. Brown sugar latte and iced lattes are standout orders. Price sits comfortably mid-range for the outlet experience and quality.
Food quality divides: char siew, milk tea, and pineapple buns earn consistent praise, but soups often arrive bland and noodles overcooked. The core problem is service. Some staff shine with warmth and politeness; others ignore customers or show resentment. Wait times regularly stretch past an hour, delivery packing leaves oil all over cars, and hygiene lapses (oily seats, dirty utensils) suggest inconsistent standards. A ten-person meal costs around RM100.
Last updated 2026-07-04