Every recent review rates this place five stars. Reviewers return for the mochi, tarts (especially the 18 Layers Croissant Tart), and creative flavors like Dubai Chewy Mochi. Staff member Ms Shaa is singled out for helpfulness.
Limited review evidence shows a budget-friendly spot in the mall food court with decent coffee and space to rest, but recent visitors report flat, watery drinks and staff who ignore customers at the counter.
Swiss rolls and specialty cakes draw crowds for their texture and restraint, though visitors report uneven coffee quality and service gaps. The cafe's aesthetic appeals to those seeking a polished spot to linger, but stock reliability issues and frequent staff inattention frustrate repeat customers-particularly given the premium pricing. Brews vary noticeably in temperature and strength, while desserts shine when timing aligns with fresh batches. Management's willingness to remake orders on-site suggests care, yet staffing struggles undercut that promise. Best visited with low expectations for hot drinks or reliable availability.
Most customers rave about perfectly balanced specialty coffee and notably warm staff, especially baristas Fatihah, Aida, Syamimi, and Mimi, who build repeat loyalty. A small number report disappointing batches and frustration over post-9:30 PM bin access despite the advertised 10 PM close, suggesting occasional inconsistency in execution or policy clarity. HWC Coffee at IOI Mall delivers what the specialty-coffee and aesthetic crowd expect: a relaxing space with HALAL-certified, Specialty Coffee Association-endorsed beans, and individual baristas who remember regulars. Brown sugar latte and iced lattes are standout orders. Price sits comfortably mid-range for the outlet experience and quality.
Last updated 2026-07-04