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Gigi Coffee IOI Mall Puchong

3.8(70) See reviews on Google ✓ Verified Publishes prices
Specialty CoffeeStudy & Laptop-Friendly Cafes
58
composite score
Gigi Coffee IOI Mall Puchong
Services
Specialty Coffee, Study & Laptop-Friendly Cafes
Reviews
70

What recent reviews say

Staff deliver strong coffee and friendly service when present, with customers naming baristas like Lyana, Irdina, and Ananthi for their politeness and speed. The space feels clean and comfortable for a quick drink or work session.

However, severe staffing shortages (often just one person) create waits of 30 minutes to over an hour, especially weekends and holidays. The app shows wait times but does not update order progress, and closing times sometimes do not match Google's posted hours. Delivery packaging leaks consistently.

Praised for
  • friendly, polite staff (Lyana, Irdina, Ananthi, Aleeya, Edison, Aleyya)
  • good quality coffee and specialty drinks
  • clean, cozy space
Watch-outs
  • chronic understaffing and long waits (30 mins to 1.5 hours)
  • no order status updates on app or in-store display
  • poor delivery packaging causes spills
  • inconsistent opening times despite Google showing open
friendly-staffgood-coffeelong-waitclean-restroom
Best for: Solo coffee drinkers or remote workers during off-peak hours on weekday mornings.
Think twice if: Avoid weekend and holiday visits. Do not order delivery without checking app wait times first; packaging leaks on second and subsequent orders reported repeatedly.

Strengths

  • quick drink quality when staffed (ready within 10 minutes when not busy)
  • named baristas known for friendliness (Lyana, Irdina, Ananthi)
  • halal certified

Worth knowing

  • Staff Lyana, Irdina, Ananthi, Aleeya, Edison, Aleyya named in praise for speed and politeness
  • Orders show 10-minute wait when system accurate, but frequently spike to 30-90 minutes due to one staff member
  • App does not display order progress updates
  • Delivery packaging does not seal properly, leading to spills
  • Outlet sometimes closes mid-day despite Google showing open; orders via app placed when outlet is unexpectedly closed

What reviews say by service

Specialty Coffee
Lattes and ice blends praised for balance and taste; cappuccino and espresso consistently ordered. Halal certified.
Study & Laptop-Friendly Cafes
Clean, cozy environment appeals to solo sitters, but understaffing and app issues disrupt focus for longer stays.

How it compares

  • Rated 3.8 against a 4.34 average across the 100 specialty coffee businesses listed here.
  • Has more Google reviews than 20% of the businesses in this directory.

How we scored this

Methodology
Star rating 29
Review volume 80
Review recency 93
Review sentiment 45
Profile completeness 75
Verification 30

Common questions

How long is the wait on a typical order?
Orders show 10 minutes when the app is accurate and staff are not on break. Weekends and holidays see 30 minutes to over 1 hour waits due to limited staffing.
Does the app show when my order is ready?
No. The app displays initial wait time estimates, but does not update order progress or alert you when your drink is made.
Is the coffee halal?
Yes, the business is JAKIM Halal Certified.

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Hot & Roll closes much earlier than posted hours, leaving customers turned away. Staff attitude swings wildly; some are helpful, others dismissive or rude. The crepes themselves get praise when they arrive, but service friction overshadows the food.

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Staff are generally friendly and quick to serve, especially when ordering via app. Coffee is affordable and tastes good, though one visitor found it tasteless. The main friction is cleanliness (overflowing bins, wet tables) and inconsistent handling of special requests like ice levels across staff shifts.

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Last updated 2026-07-04