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Luckin Coffee - IOI Mall Puchong

4.2(59) See reviews on Google ✓ Verified
Specialty CoffeeBrunch & All-Day Dining CafesAesthetic & Instagrammable CafesPet-Friendly CafesStudy & Laptop-Friendly Cafes
72
composite score
Luckin Coffee - IOI Mall Puchong
Services
Specialty Coffee, Brunch & All-Day Dining Cafes, Aesthetic & Instagrammable Cafes
Reviews
59

What recent reviews say

Staff are generally friendly and quick to serve, especially when ordering via app. Coffee is affordable and tastes good, though one visitor found it tasteless. The main friction is cleanliness (overflowing bins, wet tables) and inconsistent handling of special requests like ice levels across staff shifts.

Praised for
  • friendly, kind staff
  • cheap coffee
  • order remarks followed (usually)
  • quick app ordering
  • good taste
  • plenty of seating
Watch-outs
  • long queues
  • inconsistent order fulfillment
  • cleanliness lapses
  • staff training variability
good-coffeefriendly-staffgreat-valueslow-servicecozy-ambiance
Best for: office workers grabbing quick, cheap coffee before or during shifts
Think twice if: you rely on special requests being honored consistently or expect immaculate table conditions

Strengths

  • championship-trained baristas
  • affordable specialty coffee
  • fast app-based ordering

Worth knowing

  • Staff include championship baristas: WBC Champions team members
  • Ryan praised for good service
  • Taller Malay staff member noted for handling complaints professionally
  • App ordering available
  • Multiple instances of ice-level remarks ignored across visits

What reviews say by service

Specialty Coffee
World Barista Championship-certified staff, but taste consistency varies
Brunch & All-Day Dining Cafes
good speed and seating for meals, though bin overflow and table cleanliness need work
Aesthetic & Instagrammable Cafes
merch available (fiziwoo x Luckin umbrella), but cleanliness detracts from visit quality
Study & Laptop-Friendly Cafes
plenty of seating and stable app ordering, practical for work sessions

How it compares

  • Rated 4.2 against a 4.41 average across the 78 brunch & all-day dining cafes businesses listed here.
  • Has more Google reviews than 19% of the businesses in this directory.

How we scored this

Methodology
Star rating 49
Review volume 77
Review recency 100
Review sentiment 66
Profile completeness 100
Verification 30

Common questions

Can I request less ice or other changes to my drink?
Yes, you can add order remarks via the app or tell staff in person. However, multiple reviewers report these requests are sometimes ignored, and consistency varies by staff member.
Is there seating to stay and work?
Yes, reviewers confirm plenty of seating is available for hanging out or working.
How long are the queues?
At least one reviewer noted always long queues. App ordering is faster than in-person ordering.

Similar cafes nearby

Jordan Hong Kong Restaurant | IOI Mall
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Jordan Hong Kong Restaurant | IOI Mall

4.8(3745)✓ Verified

Most visitors praise the food flavour, attractive decor, and attentive staff, making it a go-to spot for brunch and all-day dining. Recent reports of longer waits, shrinking portions, inconsistent cooking, and staff moving slowly suggest the kitchen and service may be struggling under demand or staffing strain.

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Tealive • IOI Mall Puchong
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Tealive • IOI Mall Puchong

3.0(91)✓ VerifiedPublishes prices

Staff behaviour is the defining problem here. Multiple reviewers report being ignored, spoken to rudely, or served with visible disdain, with several noting staff appeared to resent being there. When staff engage properly (Izzati and Siti are named positively), drinks arrive fast and taste good, but such moments feel like exceptions in a pattern of contempt toward customers. The IOI Mall location serves tea and juice beverages at moderate prices, with a second-cup promotion at RM1.10. The wider experience hinges entirely on which staff member is working: one customer got their order wrong multiple times, another had missing drink components, yet others praised drink quality and speed. Service consistency is the missing piece keeping this from being a solid neighbourhood spot.

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The Coffee Bean & Tea Leaf
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The Coffee Bean & Tea Leaf

3.8(128)✓ Verified

Half the reviews award five stars for coffee quality and barista warmth, particularly praising a barista at IOI Puchong and staff member Aleeya. The other half reflects frustration with unprofessional counter interactions, hour-long waits despite early arrival, messed-up orders, and stock shortages that force customers to cancel or delay purchases. Both issues centre on the IOI Puchong location. The menu spans coffee, tea, sandwiches, desserts, and cakes; ambiance draws consistent praise. Training gaps in greeting and courtesy remain the friction point, and operational consistency at opening time appears uneven.

Specialty CoffeeBrunch & All-Day Dining CafesAesthetic & Instagrammable Cafes

Last updated 2026-07-04