Is the atmosphere good for photos?

Yes. Reviewers consistently highlight the setting as attractive and relaxing, with decor worth photographing.

How are portion sizes?

Recent visitors report portions have shrunk since the restaurant first opened, raising concerns about value for money.

Jordan Hong Kong Restaurant | IOI Mall

4.8(3745) See reviews on Google ✓ Verified moderate

Specialty CoffeeBrunch & All-Day Dining CafesAesthetic & Instagrammable CafesPet-Friendly CafesStudy & Laptop-Friendly Cafes

composite score

Price: moderate
Services: Specialty Coffee, Brunch & All-Day Dining Cafes, Aesthetic & Instagrammable Cafes
Reviews: 3745

What recent reviews say

Most visitors praise the food flavour, attractive decor, and attentive staff, making it a go-to spot for brunch and all-day dining. Recent reports of longer waits, shrinking portions, inconsistent cooking, and staff moving slowly suggest the kitchen and service may be struggling under demand or staffing strain.

Recent shift: Quality and service have declined recently; multiple reviewers report longer waits, smaller portions, less consistent food, and slower staff movement compared to earlier visits.

Praised for

flavourful food
pleasant atmosphere
attentive service
Instagram-worthy setting

Watch-outs

inconsistent noodle texture
wait times increasing
quality and portions declining
high prices for value
staff energy and pace

friendly-staffgood-for-groupsinstagrammablelong-wait

Best for: Groups and brunch hunters wanting photogenic surroundings and consistent flavour.

Think twice if: You are time-sensitive or expect portion sizes to match pricing; recent visits report slower service and shorter serves.

Strengths

visually striking atmosphere
flavourful Hong Kong cuisine
responsive service on form
high review volume and rating

Worth knowing

Wonton noodles reported inconsistently cooked (over- and under-cooked in same visit)
Wait times noted as increasing even during quieter periods
Staff energy and pace described as slower in recent weeks
Portion sizes reportedly reduced since opening

What reviews say by service

Brunch & All-Day Dining Cafes: Strong demand but recent reports of longer waits and declining portion sizes.
Aesthetic & Instagrammable Cafes: Atmosphere and decor consistently praised as visually appealing.

How it compares

Rated 4.8 against a 4.41 average across the 78 brunch & all-day dining cafes businesses listed here.
Has more Google reviews than 100% of the businesses in this directory.

How we scored this

Methodology

Star rating 86

Review volume 100

Review recency 100

Review sentiment 59

Profile completeness 75

Verification 0

Common questions

Is the atmosphere good for photos?: Yes. Reviewers consistently highlight the setting as attractive and relaxing, with decor worth photographing.
How are portion sizes?: Recent visitors report portions have shrunk since the restaurant first opened, raising concerns about value for money.

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Tealive • IOI Mall Puchong

3.0(91)✓ VerifiedPublishes prices

Staff behaviour is the defining problem here. Multiple reviewers report being ignored, spoken to rudely, or served with visible disdain, with several noting staff appeared to resent being there. When staff engage properly (Izzati and Siti are named positively), drinks arrive fast and taste good, but such moments feel like exceptions in a pattern of contempt toward customers. The IOI Mall location serves tea and juice beverages at moderate prices, with a second-cup promotion at RM1.10. The wider experience hinges entirely on which staff member is working: one customer got their order wrong multiple times, another had missing drink components, yet others praised drink quality and speed. Service consistency is the missing piece keeping this from being a solid neighbourhood spot.

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Luckin Coffee - IOI Mall Puchong

4.2(59)✓ Verified

Staff are generally friendly and quick to serve, especially when ordering via app. Coffee is affordable and tastes good, though one visitor found it tasteless. The main friction is cleanliness (overflowing bins, wet tables) and inconsistent handling of special requests like ice levels across staff shifts.

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The Coffee Bean & Tea Leaf

3.8(128)✓ Verified

Half the reviews award five stars for coffee quality and barista warmth, particularly praising a barista at IOI Puchong and staff member Aleeya. The other half reflects frustration with unprofessional counter interactions, hour-long waits despite early arrival, messed-up orders, and stock shortages that force customers to cancel or delay purchases. Both issues centre on the IOI Puchong location. The menu spans coffee, tea, sandwiches, desserts, and cakes; ambiance draws consistent praise. Training gaps in greeting and courtesy remain the friction point, and operational consistency at opening time appears uneven.

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