Staff behaviour is the defining problem here. Multiple reviewers report being ignored, spoken to rudely, or served with visible disdain, with several noting staff appeared to resent being there. When staff engage properly (Izzati and Siti are named positively), drinks arrive fast and taste good, but such moments feel like exceptions in a pattern of contempt toward customers.
The IOI Mall location serves tea and juice beverages at moderate prices, with a second-cup promotion at RM1.10. The wider experience hinges entirely on which staff member is working: one customer got their order wrong multiple times, another had missing drink components, yet others praised drink quality and speed. Service consistency is the missing piece keeping this from being a solid neighbourhood spot.
Most visitors praise the food flavour, attractive decor, and attentive staff, making it a go-to spot for brunch and all-day dining. Recent reports of longer waits, shrinking portions, inconsistent cooking, and staff moving slowly suggest the kitchen and service may be struggling under demand or staffing strain.
Staff are generally friendly and quick to serve, especially when ordering via app. Coffee is affordable and tastes good, though one visitor found it tasteless. The main friction is cleanliness (overflowing bins, wet tables) and inconsistent handling of special requests like ice levels across staff shifts.
Half the reviews award five stars for coffee quality and barista warmth, particularly praising a barista at IOI Puchong and staff member Aleeya. The other half reflects frustration with unprofessional counter interactions, hour-long waits despite early arrival, messed-up orders, and stock shortages that force customers to cancel or delay purchases. Both issues centre on the IOI Puchong location. The menu spans coffee, tea, sandwiches, desserts, and cakes; ambiance draws consistent praise. Training gaps in greeting and courtesy remain the friction point, and operational consistency at opening time appears uneven.
Last updated 2026-07-04