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The Coffee Bean & Tea Leaf

3.8(128) See reviews on Google ✓ Verified moderate
Specialty CoffeeBrunch & All-Day Dining CafesAesthetic & Instagrammable CafesPet-Friendly CafesStudy & Laptop-Friendly Cafes
64
composite score
The Coffee Bean & Tea Leaf
Price
moderate
Services
Specialty Coffee, Brunch & All-Day Dining Cafes, Aesthetic & Instagrammable Cafes
Reviews
128

What recent reviews say

Half the reviews award five stars for coffee quality and barista warmth, particularly praising a barista at IOI Puchong and staff member Aleeya. The other half reflects frustration with unprofessional counter interactions, hour-long waits despite early arrival, messed-up orders, and stock shortages that force customers to cancel or delay purchases.

Both issues centre on the IOI Puchong location. The menu spans coffee, tea, sandwiches, desserts, and cakes; ambiance draws consistent praise. Training gaps in greeting and courtesy remain the friction point, and operational consistency at opening time appears uneven.

Praised for
  • friendly baristas
  • quality coffee and tea
  • pleasant ambiance
  • good food and desserts
Watch-outs
  • inconsistent staff attitude
  • operational delays and preparation errors
  • limited stock availability
good-coffeefriendly-staffcozy-ambiancefresh-pastriesrude-staffslow-servicelong-wait
Best for: Coffee and tea enthusiasts, afternoon tea visitors, groups seeking cozy seating
Think twice if: Staff courtesy at opening time is spotty; arrive mid-morning if you value quick, welcoming service and avoid popular items that sell out fast

Strengths

  • specialty coffee and tea quality
  • experienced brand (60+ years)
  • welcoming ambiance and decor
  • skilled baristas on staff

Worth knowing

  • Barista at IOI Puchong praised for creamy, well-executed coffee at 5:40 PM service
  • Staff member Aleeya noted for helpfulness and consistent smiling
  • IOI Puchong location experienced hour-long opening delays and order mix-ups during busy morning periods
  • Online orders missing items (e.g. straws)
  • Limited stock on promoted items (CNY pins, paper bags sold out within hours of launch)

What reviews say by service

Specialty Coffee
Barista skill varies; praised for creamy, balanced pulls but training on greeting and courtesy inconsistent
Brunch & All-Day Dining Cafes
Food quality and tiramisu cake well-received; operations lag at morning opening with order errors and stock issues
Aesthetic & Instagrammable Cafes
Beautiful ambiance and decor consistently mentioned as draw, suitable for afternoon tea
Study & Laptop-Friendly Cafes
Described as suitable for meetings and cozy seating, though no explicit study-time feedback
Pet-Friendly Cafes
No evidence in reviews

How it compares

  • Rated 3.8 against a 4.41 average across the 78 brunch & all-day dining cafes businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

How we scored this

Methodology
Star rating 26
Review volume 92
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Common questions

Is the coffee good?
Yes. Reviewers praise the specialty coffee for balance and creaminess, though barista skill and service demeanor vary.
What's the wait like at opening time?
Risky. One customer arrived at 9 AM and waited an hour for the store to open, then a further delay for restocked cake. Peak morning service is slower than mid-afternoon.
Do they have tiramisu?
Yes, but it sells out quickly during peak hours and may be unavailable until new stock arrives by delivery.

Similar cafes nearby

Ticco IOI Mall Puchong
72

Ticco IOI Mall Puchong

4.4(343)✓ Verified

Swiss rolls and specialty cakes draw crowds for their texture and restraint, though visitors report uneven coffee quality and service gaps. The cafe's aesthetic appeals to those seeking a polished spot to linger, but stock reliability issues and frequent staff inattention frustrate repeat customers-particularly given the premium pricing. Brews vary noticeably in temperature and strength, while desserts shine when timing aligns with fresh batches. Management's willingness to remake orders on-site suggests care, yet staffing struggles undercut that promise. Best visited with low expectations for hot drinks or reliable availability.

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Milk & Barley (IOI Mall Puchong)
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Milk & Barley (IOI Mall Puchong)

4.8(291)✓ Verified

Every recent review rates this place five stars. Reviewers return for the mochi, tarts (especially the 18 Layers Croissant Tart), and creative flavors like Dubai Chewy Mochi. Staff member Ms Shaa is singled out for helpfulness.

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Luckin Coffee - IOI Mall Puchong
72

Luckin Coffee - IOI Mall Puchong

4.2(59)✓ Verified

Staff are generally friendly and quick to serve, especially when ordering via app. Coffee is affordable and tastes good, though one visitor found it tasteless. The main friction is cleanliness (overflowing bins, wet tables) and inconsistent handling of special requests like ice levels across staff shifts.

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Last updated 2026-07-04