
Gigi Coffee IOI Mall Puchong
Staff deliver strong coffee and friendly service when present, with customers naming baristas like Lyana, Irdina, and Ananthi for their politeness and speed. The space feels clean and comfortable for a quick drink or work session. However, severe staffing shortages (often just one person) create waits of 30 minutes to over an hour, especially weekends and holidays. The app shows wait times but does not update order progress, and closing times sometimes do not match Google's posted hours. Delivery packaging leaks consistently.

